Frequently Asked Questions
Have questions about our service? Check here first for answers to our most popular questions. Still need an answer? Feel free to give us a call at 972-399-9501 or send an email to [email protected]
It’s easy to get started. Simply go to our Pricing page, select our Website Maintenance Plan, and click on the “Subscribe” button. From there you will be redirected to the payment processing page. (We handle all payments through ChargeBee w/ Stripe integration).
This varies per task. For instance, changing a date on an event calendar could take 5 minutes. While adding a custom code block to your website could take several hours. Either way, as soon as the request comes in we’ll get back to you with an estimated time for completion.
While we make customizations to your current website, we are not a web design firm. However, if you have a new company without a website, we can assist you in building one on the WordPress platform. (Only for website maintenance plan customers, additional fees apply.)
Nope! You can continue you to use the web hosting provider of your choice. If you have a plan that allows us to access the cPanel (backend/server) side of your website, then we would require access for maintenance and backup purposes.
However, if you were interested in switching web hosting providers, we definitely could assist with that.
We support WordPress, Squarespace, Weebly, Wix, Shopify, Magento and HTML coded websites. (This may change in the future).
If you’ve got a website managed in something else (Django, Drupal, etc.) send us a message. We might be able to manage your website if it has a CMS.
No we do not. However, we can provide recommendations for our clients.
Hours of Operation:
M – F: 9am to 6pm (After 6pm Website Monitoring & After-hours Emergency support)
Sat & Sun: Website Monitoring & Emergencies Only
Central Standard Time
We are located in the suburbs of Dallas, TX.
We have clients with websites just like yours. A website is sort of like a car. Even if you only drive it once a week, it will still require maintenance at some point in time. You might not need updates each week, but that won’t prevent plugins & scripts from becoming outdated. And It definitely won’t stop a would-be hacker from attempting to inject malicious code into your database. We monitor your website for items like this on a 24/7 basis, to prevent anything harmful from happening to it. We also look for ways to make your website more efficient, including increasing load speed and making sure search engines can find you easily.
We’re sorry to see you go!
To cancel service, you can either send an email to us through our contact form or login to your PayPal account and cancel the subscription.